Ucaas review |
VoIP is Still the Best Telecommunications Solution
When Voice over Ip (VoIP) was first released as a commercial telecommunication solution back in the 1990's, a key selling point was the ability to eliminate telephone wiring beyond the phone closet. This was, and still is, a significant benefit, but because of limitations with other technology limited the appeal of VoIP to a wider audience.
Fast forward to today and you will discover that VoIP has both technical and financial benefits for businesses of all sizes. Engineers working with developers have leveraged technology to offer capabilities not available on traditional analog PBX systems. What are some of the benefits of VoIP when compared to the older PBX systems and how does VoIP open up new opportunities in how a business operates? For more you may visit at http://ucaasreview.com/.
Cost Savings During the Implementation Process
Whether moving into a new facility or preparing an existing one for a technology upgrade, cabling is one of the most important financial considerations. VoIP network design remains the most cost effective solution. Most VoIP systems involve the use of a single cable for both phone and computer. Some systems do not even require the phone. Voice communication is provided through the computer using a headset.
When compared to analog systems, VoIP networks are much easier to scale throughout your business. Moves, adds, and changes are as simple as moving the phone or computer to the new location. Anyone who can move a PC can move or install new VoIP phones.
VoIP Can Change Your Business Operations
Business managers are always looking for ways to extend the desktop. Telecommuting continues to be an attractive benefit to offer workers. It is a way to cut costs by reducing the amount of office space required.
In the early days of VoIP, bandwidth limitations prevented many people from being able to take advantage of portability. Features such as having your phone number follow you were difficult to implement because of bandwidth limitations. With the introduction of consistent high speed internet access in homes, and on smartphones, it is now possible to work through a VPN and communicate via VoIP.
Back Office Benefits of VoIP
Your IT staff benefits from a VoIP solution by reducing troubleshooting time when problems appear. Whether your staff is in-house or contracted, support may be initiated from any location. Since VoIP is based on IP networking you will find no shortage of IT professionals comfortable with troubleshooting VoIP systems.
Business managers are always looking for ways to extend the desktop. Telecommuting continues to be an attractive benefit to offer workers. It is a way to cut costs by reducing the amount of office space required.
In the early days of VoIP, bandwidth limitations prevented many people from being able to take advantage of portability. Features such as having your phone number follow you were difficult to implement because of bandwidth limitations. With the introduction of consistent high speed internet access in homes, and on smartphones, it is now possible to work through a VPN and communicate via VoIP.
Back Office Benefits of VoIP
Your IT staff benefits from a VoIP solution by reducing troubleshooting time when problems appear. Whether your staff is in-house or contracted, support may be initiated from any location. Since VoIP is based on IP networking you will find no shortage of IT professionals comfortable with troubleshooting VoIP systems.
Integration With Other Technologies
In the early days of VoIP, one of the selling points was that VoIP could integrate with email systems. Today, VoIP systems easily convert voice to email and text. This formerly premium feature is now standard.
Companies that still use analog systems sometimes experience conflicts when converting analog voice to digital, and then to text. If you want to implement the advanced features that connect analog systems to your network you need to expect significant downtime when there is a problem. Most VoIP systems are server based so in the event of a major outage, the system can be restored on another machine and be back up and running in much less time than with analog.
VoIP systems have come a long way over the past 20 years. They are more cost effective than an analog PBX system. They can be scaled so that a small company will benefit just as much as a multinational corporation. Any company with existing IT support will find that basic maintenance can be done with little additional training being required. VoIP systems are the present and future and have proven themselves as the go to technology for communications in any organization.
The Impact of Missed Calls on your Business
One of the more common reasons given by small business owners for missing phone calls is that they were unaware that their account was closed or that the customer no longer had access to the line. Another cause is when a business owner receives multiple missed calls from a different number than they have in their database, usually due to a software issue. Customers can call a business with an incorrect number, making the owner assume that they received a call. Still, in actuality, it was someone calling from a different number. There are many other reasons businesses miss phone calls, but all of them have one common problem: The impact of missed calls on your business is high. Let's take a closer look at this problem and ways to correct it.
First of all, if you're like most small businesses, you probably have more than one phone line. If so, then you know the frustration of missing a lot of important calls because you're trying to dial out and fix a problem. The impact of missed calls on your business is high because you're missing valuable time that could be used working on the rest of your projects. The longer you're put off by missed calls, the less productive your staff will be, and ultimately, your customers will suffer as well.
So how can you prevent this problem? One thing that you can do is to inform your customer immediately whenever a new call is placed to your business. This way, they know that you aren't ignoring their calls. Also, always let the customer know the reason for any calls that you don't take. The reason could be that there's a power outage, transmission problems, or that the line is temporarily down. By informing your customer, you're informing them that you are working to resolve the issue and that you need their help to do that.
Another thing that you can do is to have voicemail. Voicemail is basically a virtual voicemail box. With voicemail, customers can leave voice messages even when they're on hold. You can even set it so that voicemail is replied to as soon as it's recorded. That way, no one will ever miss a voice message from you again!
If you want to take it a step further, consider having a dedicated person on the phone line who only deals with the callers. This is a great idea if you are the owner of a smaller business and only deal with customers. The dedicated person will be in charge of the incoming calls, ensuring that they're handled professionally.
Another thing that you can do is have a policy for guests. When someone calls upon your business number and has no information to provide you, send them away. They're not just wasting your time. They may have even called up your kids or wife. Have a way for them to leave a message so that you can return the call and keep your guests from contacting your family.
Finally, never reply to missed calls. This is something that you shouldn't do right off the bat. It can be frustrating trying to get an answer when the other party hasn't provided you with their information. Just give them a call back the next day and say, "I was hoping you'd give me a callback. I had some important work and needed to ensure that you were able to attend." This shows a good attitude and allows the caller to connect with you.
Also, when you receive a phone call from a paid number, don't just hang upon them. Respond quickly, but remain calm. Explain that you'll call them back. The worst thing you can do when someone calls upon your number is hanging upon them.